Privacy policy statement:

Last modified: 18th April 2005

Chiltern Therapy. (hereinafter, also referred to as "we" or "our") are committed to respecting your privacy and to complying with relevant data protection and privacy laws. Our privacy policy includes compliance with the Data Protection Act 1998.

This privacy policy statement is intended to aid your understanding of how we collect, use and protect information provided by you when you visit the chilterntherapy.co.uk website ("website", "the site").

This policy statement forms part of our Website Terms and Conditions of Use.

This privacy policy applies to the use of the web site. Once you leave this website via a link or otherwise, the privacy policy does not apply. Once you have left the site, Chiltern Therapy is not, and cannot be responsible for information obtained from you by other website operators. Moreover this policy does not cover any information disclosed to third parties in a public forum on this site (for example in a chat room).

From time to time this policy will need to be updated, for example to reflect changes the website. To keep you informed, any changes will be posted on the website and would replace any earlier policy statements. Please check the policy statement periodically to see if there are any revisions.

We endeavour to collect and use your personal information only with your knowledge and consent. The type of personal information we collect could include:

• your name
• your address, and if you have moved in the last three years, your previous address
• you work organisation details: such as full organisation name, registered address, other relevant addresses, company and VAT registration numbers
• your telephone number, fax number and e-mail addresses
• your date of birth, gender and lifestyle preferences
• your preferences and reasons provided for visiting the website
• your credit/debit card details

We use personal information obtained via this site, our company or external organisations for the following purposes:

• efficiently administer the supply of goods and services requested by you
• support your enquiries or comment, and enabling us to respond
• conduct research into improvements to the website as a whole or research about bespoke services that may be relevant to you
• produce website content tailored to your requirements, or to introduce a product or service which may be of interest to you
• measuring service standards
• comply with our legal obligations, including maintaining information for taxation purposes
• protect website security and prevent and detect crime

We never store sensitive information, such as bank details or credit card, for any time beyond the processing of a transaction requested by you. Such sensitive financial information is collected from you using Secure Socket Layer (SSL) software. This software encrypts this and all other personal information submitted to us via the website. These details are also encrypted when sent to credit card companies when processing the transaction. When we confirm the receipt of the payment we will only send the last five digits of the card details. Once we have confirmed the payment for the transaction, your sensitive financial details are deleted from our databases. This means that no unauthorised person should be able to see your sensitive financial information. This precautionary process also means that we will be required to request the financial information every time you intend to make a payment via the website.

Chiltern Therapy uses Secure Socket Layer (SSL) software which encrypts Personal information that is transmitted between website and us. As you may be aware, no data transmitted over the Internet can be entirely secure. Whilst we will use all reasonable endeavours to protect your personal information, we cannot guarantee the security of your Personal Information when using our website. We cannot accept responsibility for any unauthorised access or copying or loss of personal information which is beyond our reasonable control.

The password protected areas of the website are designed to provide a valuable bespoke service for you. Although steps are taken to avoid unnecessary posting of personal information, occasionally subscribers will receive web-pages in these password protected areas containing their personal information. This assumes that the passwords, code-words and subsequent request for password protected information was made by the authorised subscriber.

You must take all reasonable steps to ensure that no unauthorised person gains access to your password or account. In particular it is your responsibility to:

1. control the storing and use of access-codes or password
2. authorise, monitor and control access to your account and passwords
3. promptly inform us of any need to deactivate an account or password